FAQs

<!-- Add new FAQs here -->
Top Questions
♥ RETURN POLICY
♥ SHIPPING
♥ WHOLESALE
♥ Do you make custom orders?
♥ What forms of payment do you accept?
♥ Do I need a PayPal account to make a purchase?
♥ How secure is this store?
♥ What is your privacy policy?
♥ Do you offer free pick-up for local orders?
♥ Do you ship internationally?
♥ How do I place an order?
♥ How do I cancel an order?
♥ What do I do if my order arrived damaged?
♥ What do I do if my order is missing?
♥ What is a PGT Spa Appointment?



Acknowledgment of Shop Policies
Please make sure you feel comfortable and agree with these terms before placing your order.
What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal

You do not need a PayPal account to pay Pretty Good Things at checkout.
All prices listed on the website are in USD.
Nebraska Residents must pay a 7% sales tax on the entire purchase, including shipping and handling
Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What is your return policy?
If you're not happy - I am not happy.
You may return your purchase for store credit OR for the full amount paid.

To begin the return/exchange process email PrettyGoodThings{at}gmail{dot}com or fill out the form on the CONTACT page. You will receive a reply email within 1-2 business days. Usually sooner!

"the fine print": Request to exchange must be made within 14 days of receiving your order.
Return shipping costs are the responsibility of the customer.
Your return item must show no wear or use and be in its original, new condition. If damaged or otherwise a 50% restocking fee is applied.
The only 2 exception to returns are, 1) Final sale items are unable to be exchanged (final sale items are found under the "Sale" Category on the website), 2) I am unable to honor refunds/exchange requests due to customs fees. I assume you are aware of any potential extra costs imposed by your country prior to purchase and are willing to pay these.
How much is domestic shipping (within the US)?
Domestic shipping is a low flat rate of $3.50
I use the United States Postal Service First-Class Mail, with delivery confirmation.
Approximate delivery time for First-Class domestic mail is 3-5 business days from shipping date.
Do you offer pick-up for local orders?
I am unable to accommodate requests for pick-up for local orders (Lincoln, NE or surrounding areas). The primary reason is that in recent months my business has expanded and demands on my time are greater. Consequently, setting up and scheduling meeting times is something I am unable to do. Thank you for understanding.
Do you ship internationally?
Shipping to Canada is a low flat rate of $4.00
Shipping to everywhere else is a low flat rate of only $6.50 USD
Products ship from USA.
I use the United States Postal Service First-Class International Mail.
Approximate delivery time is roughly 2 weeks (about 11-14 business days). Some customers may experienced prolonged shipping times from 4 to 6 weeks. USPS First-Class International Mail is unable to provide tracking for this shipping method. I can provide a customs form number.
All taxes, duties and customs fees are the responsibility of the customer. Tax and duty amount is assessed by your country. Contact your post office or carrier for more information.
How do I place an order?
To order at PrettyGoodThings.com simply click the "add to cart" button for each item you want to buy.
Your selections are then added to your Shopping Cart.
You have a chance to review your selections before purchasing.
Enter coupon codes during the checkout process.
When you are ready to buy all your goodies simply click on the Checkout button and follow the easy steps as outlined by PayPal.
Shipping will be added during the checkout process (see above for shipping rates).
PayPal sends buyers a payment authorization notice by email to confirm the transaction that they made with the Pretty Good Things.
You will also receive a confirmation email from Pretty Good Things confirming your order.
How do I cancel an order?
Please notify prettygoodthings{at}gmail{dot}com immediately if you wish to cancel your order. Once an item has shipped to your address the order is handled as a refund or exchange.
To begin the cancellation process email PrettyGoodThings{at}gmail{dot}com or fill out the form on the CONTACT page.
Orders canceled by Pretty Good Things will be refunded the full amount.
What do I do if my order arrived damaged
I apologize for any problems that might have occurred with your order during transit. I take great care to package your new purchase so it arrives safe and sound to your doorstep.
In the unlikely event that you receive a damaged order due to packaging issues please email PrettyGoodThings{at}gmail{dot}com or fill out the form on the CONTACT page with the subject "Damaged Order" within 2 days of receiving your order. Describe the damage to your item (or a photo can be very helpful too). I will work with you to resolve the problem.
What do I do if my order is MISSING
In the unlikely event that your package is missing please email PrettyGoodThings{at}gmail{dot}com or fill out the form on the CONTACT page with the subject "Missing Order". I will work with you to resolve the problem.

I kindly ask international customers to wait 6 weeks from the shipping date before we consider a package to be missing. You may still contact me within the 6 weeks waiting period if you wish. I understand this is a long time to wait but we thank you and appreciate your patience during this time. In some cases it can take much longer to arrive than anticipated due to customs inspection.
Do you make CUSTOM ORDERS?
I am taking a mini-break from custom orders at this time.
What is a PGT Spa Appointment?
Included with every purchase is an open invitation to the PGT Spa. This means if at any time your hat, fascinator or hair do-dad needs to be refreshed, pressed, fixed up or pampered back to life contact Mary at prettygoodthings{at}gmail{dot}com to schedule an appointment. We know you take extremely good care of your hat, but lots of love sometimes wears on a hat. Consider this value like a mini spa break for your hat! If a steamroller or ultimate fighter pulverized your hat then it probably needs to go to the hospital versus the spa or if it got all muddy it probably should just take a bath at home– but in that case email me nonetheless and we’ll talk about any remedies!
Do you wholesale?
Yes, I wholesale! Please submit an email to prettygoodthings {at}gmail{dot}com or fill out the form on the CONTACT page with your request to see the PGT line sheet.
What is your privacy policy?
I will never share or sell your information to anyone. I use your shipping address for mailing your purchase only. I do not have access to your credit card number.
PrettyGoodThings.com is hosted by Indie Labs and Indie Labs has access to aggregated information about customers of Pretty Good Things in order for Indie Labs to analyze performance and make improvements to Indie Labs products.